Refund policy
Returns & Refunds Policy
At The Brit Fix, we want you to love every box!
If there’s ever an issue with your order, we’ll do our best to make it right.
Returns
Returns are accepted within 14 days of delivery.
Items must be unused, unopened, and in their original packaging.
Please contact admin@thebritfixco.com before returning any items.
Refunds
Refunds are issued for damaged, defective, or incorrect items.
For any other returns, a refund or replacement may be offered once items are received and inspected.
Refunds are processed to your original payment method within 5–7 business days.
Return Shipping
Customers are responsible for return shipping costs unless an item arrives damaged or incorrect.
We recommend using tracked shipping for all returns.
Exclusions
Perishable or opened food items cannot be returned for hygiene reasons.
Gift boxes are non-returnable unless damaged or incorrect.
If you have any questions, please reach out to admin@thebritfixco.com — we’re happy to help!
Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or with missing items, please contact us within 7 days of delivery with:
Your order number
Photos of the packaging and affected items
We will investigate and, where appropriate, offer a replacement or refund.
Refunds
Refunds will be issued back to your original payment method once approved. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Cancellations
Orders can only be cancelled if they have not yet been processed or dispatched. Once shipped, cancellations are not possible.
Gifts & Non-Food Items
If you purchased a non-food accessory or gift item (such as mugs, keyrings, or merchandise) and it arrives damaged or faulty, you may request a replacement or refund within 14 days of delivery.
How to Contact Us
If you have an issue with your order, please email us at:
📧 admin@thebritfixco.com
Please include your order number and clear details of the problem so we can resolve it quickly.
Consumer Rights
This policy does not affect your statutory rights.