Terms of service

Terms of Service

Welcome to The Brit Fix. By using our website (www.thebritfixco.com) and placing an order with us, you agree to the following Terms of Service. Please read them carefully before making a purchase.

1. About Us

The Brit Fix (“we”, “us”, “our”) is a UK-based company that supplies British snack boxes, gift boxes, and non-food merchandise to customers worldwide.

2. Eligibility to Purchase

  • You must be at least 18 years old or have the consent of a parent/guardian to place an order.

  • By ordering, you confirm that all information you provide is true, accurate, and complete.

3. Products & Availability

  • We make every effort to ensure product descriptions, images, and prices are accurate.

  • From time to time, substitutions may be made if an item is out of stock, but we will always aim to replace with a product of equal or greater value.

4. Orders & Contract

  • When you place an order, you will receive an email confirmation. This is not acceptance of your order.

  • Your order is accepted when we dispatch your items. At this point, a legally binding contract is formed.

  • We reserve the right to refuse or cancel orders, including due to stock unavailability, pricing errors, or suspected fraud.

5. Prices & Payment

  • All prices are listed in GBP (£) and include applicable UK taxes (e.g. VAT where relevant).

  • Shipping costs are calculated at checkout and vary by destination.

  • Payments must be made in full at the time of ordering using the payment methods displayed at checkout.

6. Shipping & Delivery

  • We ship to the UK and internationally. Delivery times vary depending on destination and courier.

  • Once dispatched, we are not responsible for delays caused by customs, postal services, or events outside our control.

  • Any import duties, taxes, or customs fees are the responsibility of the recipient.

7. Returns & Refunds

  • Food and drink items are non-returnable for safety reasons.

  • If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days with your order number and photos.

  • Eligible refunds will be processed to your original payment method. Please see our [Returns & Refund Policy] for full details.

8. Gift Items & Non-Food Products

Non-food merchandise (e.g. mugs, keyrings, accessories) may be eligible for return or replacement if faulty, subject to our Returns Policy.

9. Limitation of Liability

  • We are not liable for losses caused by events outside our reasonable control (postal delays, customs issues, strikes, etc.).

  • We are not liable for any adverse reactions to products (e.g. food allergies). Full allergen details are provided on product packaging by manufacturers.

10. Intellectual Property

All content on this website (logos, text, graphics, product photography) is owned by or licensed to The Brit Fix. It may not be copied, reproduced, or distributed without our permission.

11. Privacy

Your personal data is processed in accordance with our [Privacy Policy]. By using our site, you consent to this processing.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have questions about these Terms, please contact us:
📧 admin@thebritfixco.com